Help
How can we help?
Answers to common questions, and how to reach the team.
Contact
Talk to the team
Approved contact details for the Dubai team will be published here before launch.
Professional enquiry? Book a TastingDelivery
Service area, charges, dispatch timing and tracking are being finalised with operations.
Returns
Food-product, damaged or incorrect order procedures will be published once approved.
Policies
Privacy, cookies, terms and shipping policies are under legal review and will appear here at launch.
FAQs
Frequently asked
Buying coffeeWhole bean or ground?+
Our coffees are sold as whole bean. Ground options will be offered per coffee once confirmed by the coffee team.
Buying coffeeWhich coffee should I choose?+
Try Find Your Coffee. A few questions, and our barista suggests two coffees with how to brew them.
BrewingHow should I store my coffee?+
Keep it sealed in its bag, away from heat, light and moisture. Avoid the fridge.
BrewingMy coffee tastes sour or bitter.+
Sour usually means grind finer; bitter usually means grind coarser. Our brew guides explain more.
DeliveryWhere do you deliver?+
Delivery areas, charges and timings will be confirmed before launch and published here.
Professional programmesDo you supply businesses?+
Yes. We work with hotels, offices, cafés, restaurants and events. Book a Tasting to start the conversation.